Team Cali Trove is here to help you through every step of your shopping process. From choosing the right jewelry styles for you, to ensuring it gets to your door safe and sound. We have listed the answers to the most common questions we receive here. If you are unable to find an answer to your question, please email us on ‘email@example.com’ for additional assistance.
You can cancel your order by contacting us via phone on +91-22-41779900 within 1 hour of placing your order. If you place your order outside our operating hours, our team can assist you with a return and refund.
Changed your mind about your order? Don’t worry! You can amend your order by contacting us via phone on +91-22-41779900 within 1 hour of placing your order. If you place your order outside our operating hours, you can simply drop an email on firstname.lastname@example.org and our team will get in touch as soon as possible!
You can find our size guide next to each product to find your perfect fit.
Cali Trove jewelry is stamped to show the metal purity stamp
The email might have landed in your spam list. Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team or email us on email@example.com.
And, don’t forget to add us in your safe Email List.
Unfortunately, no! At the moment we are not able to take custom orders. But we are working on something special just for you, so stay tuned. However, we do have a good range of Engravable Jewelry which you can customize with your own message.
For standard orders within the U.S., we ship using secure, non-descript packaging material. Inside, you’ll see Cali trove’s elegantly branded gift packaging - ideal for gifting or personal use.
We accept all major payment methods : Visa, Maestro, MasterCard, American Express, Apple Pay and Google Pay.
Unfortunately, once your order is completed, we can’t modify the payment method or the delivery type.
Currently it is not possible for us to accept payment using two different credit cards for a single order. If you are ordering more than one product, we suggest that you make a separate order for each purchase if you wish to use two separate credit cards.
We totally understand your concern. You can be rest assured that your credit card details are safe with us. We use a secure payment gateway for card payments.
Yes, you can drop us an email with your concern and order number on firstname.lastname@example.org within 3 hours of placing you order, and we’ll do the needful, so your jewelry reaches the right place.
The excitement for your order to arrive is always special. You can track your order by following the tracking link sent to you over email along with your other order details. You can also find the tracking link under your account on the Cali Trove website. If your order has been shipped and you are still not able to know the order status through tracking link, kindly wait for 12 hours. In some rare cases, delivery partners take up-to 12 hours to activate the tracking link. Kindly check after the mentioned time frame.
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your delivery tracking number. You can click on the tracking number and can access to-the-minute location information.
Please check the shipping confirmation email to track your parcel. If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor. Otherwise, please look for a notification of attempted delivery, you may find it in your letter box. In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
Final sale merchandise can’t be returned or exchanged, so kindly purchase with care. That said, you are getting a terrific bargain—and it can always become a gift for someone else, right?
If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange it within 30 days from Date of Delivery. Returns, including free gift(s), must be unworn and in the state that you received them. We offer FREE return shipping for US domestic orders. To request a return shipping label for your purchase, simply send us an email on ‘email@example.com’, and we will send you a return shipping label. International customers will need to pay for return shipping. Refunds may take up to one week for processing, once we receive the package. Once your request is received, kindly drop off the parcel at the nearest UPS collection center. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount
Refunds are usually initiated within 24-48 hours of order cancellation or return order received at our warehouse. As per Bank’s and our Payment Gateway Service Provider guidelines, It may take around 7-9 business days for the refund amount to reflect in your bank/card’s statement. If you haven’t received your refund within the timeline promised please email us directly at ‘firstname.lastname@example.org’
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All you need to do is provide us with your name, email address and a password of your choice. It’s that simple!
Signing up for a Cali Trove account will give you substantial benefits and give you a superior experience while shopping. You can:
1. Track all past and present orders at any time in one place.
2. Receive notifications as soon as your favorite products are back in stock.
3. Rate and review products and earn reward points.
5. Receive special deals and insights.
All Cali Trove products come with a limited lifetime warranty for a year.